The TCPA matters for an AI receptionist mainly when it makes outbound calls or sends texts, for example appointment reminders or follow-ups. Inbound calls answered by the business are a different situation.
In February 2024 the FCC ruled that calls using AI-generated voices are calls using an artificial voice under the TCPA. Such calls generally need the prior express consent of the person called.
Before enabling outbound calls or texts, check which consent you hold and how opt-outs are processed.
As of November 11, 2026. General information, not legal advice.