Callers with a medical emergency, a fire or a gas leak should be told to hang up and dial 911. Configure and test this message for your industry.
Federal rules under Kari's Law and RAY BAUM'S Act concern direct 911 dialing and location information for multi-line telephone systems. They concern the systems and services used to place 911 calls, which is a different situation from an AI answering inbound calls.
For non-life-threatening urgent issues, define who the AI alerts and in what order.
As of November 11, 2026. General information, not legal advice.